The operator of the Papp László Budapest Sportaréna (hereinafter: BudapestArena) is Budapesti Sportcsarnok Üzemeltető Kft. (hereinafter: the Company).

Payment at the buffet counters of BudapestArena is possible by bank or credit card only.

Our performances and events may be attended with a valid ticket. The only exception is free events.

Tickets entitle the holder to a single entry, unless otherwise specified by the event organizer. Tickets cannot be refunded or exchanged for another ticket, whether purchased in person or online. Refunds are provided only in the case of a cancelled event, in the manner, at the place, and within the time frame specified by the organizer.

All events are attended at the visitor’s own risk.

Guests acknowledge that the entire area of BudapestArena is private property (including the parking garage and the open area in front of the building, the so-called “deck”).

Instructions given by BudapestArena staff are binding for guests.

Please note that certain events may use smoke machines, lasers, pyrotechnic devices, or other effects that may disturb peace and quiet. We cannot assume responsibility for such effects.

BudapestArena is accessible for guests with reduced mobility. Wheelchair users may request tickets for themselves and their companion through the primary ticket provider of the given event. Providing a companion is the responsibility of the guest with reduced mobility. The number of accessible seats is limited and may only be occupied with tickets designated for those seats.

Bags or packages larger than A4 size are not permitted inside the Arena. Such items must be placed in the cloakroom storage facility for a fee, located in the ticket office building.

Use of the cloakroom is recommended. If you arrive with valuable belongings that you prefer not to leave in the cloakroom, a valuables storage service is available at the entrances. Cloakrooms and storage facilities remain open for 30 minutes after the event ends. The cloakroom service is subject to a fee. Items not collected will be treated as lost property.

Lost property is handled in accordance with applicable legislation.
Inquiries about lost items can be made on working days between 9:00 AM and 5:00 PM at +36 1 422 2600.

BudapestArena assumes no responsibility for valuables left unattended on the premises.

BudapestArena has a parking garage, which may be used for a fee.

Persons with reduced mobility may use the parking garage free of charge, provided that upon entry they pay the event parking fee and reclaim it upon exit from parking staff by presenting their disability ID and the receipt received at entry.

The parking garage is used at the visitor’s own risk.

Attendance at performances intended for adults is not recommended for children under primary school age (under 6 years old). Even at events specifically intended for children, please observe the recommended age guidelines. If a child attending a concert disrupts other guests through behavior or noise, hostesses may request the child and their companion to leave the hall.

Staff may request any spectator to leave if they disturb the performance or its enjoyment through talking or loud behavior. The use of mobile phones and other devices that disturb the event is not permitted during performances. If a visitor fails to cease using such devices after being warned, security staff may request the guest to leave the event hall. At the express request of the Arena’s security director, security personnel may escort disruptive individuals out of the venue and, if necessary, initiate police action.

Image and sound recordings may be made throughout the entire area of BudapestArena, in which any visitor may appear, but no claims may be made against the Company, the organizers, the recording party, or its authorized users.

Any form of audio or video recording at events is prohibited, including recordings made with mobile phones. Failure to comply may result in copyright and related rights violations. If a visitor continues recording despite a warning from the hostess staff, security personnel may request the guest to leave BudapestArena.

Persons visibly under the influence of alcohol or drugs are not permitted to attend programs, even with a valid ticket. Security staff are authorized to require such visitors to leave the building.

It is prohibited to bring into BudapestArena:
Animals (except guide dogs), food or beverages, weapons or objects resembling weapons, any item or substance dangerous to life, physical safety, health, or public security, bicycles, scooters, small motor vehicles, roller skates, or skateboards.

The entire BudapestArena building is non-smoking. Smoking is permitted only in designated areas.

Guests must use BudapestArena facilities properly, maintain cleanliness, and protect and appropriately handle equipment, furnishings, and the building itself.

In the event of an emergency (e.g., natural disaster, fire, bomb threat, etc.), visitors must strictly follow the instructions of BudapestArena staff and comply with the building’s evacuation plan.

The above constitute the House Rules. Visitors who violate these rules may, after a warning, be temporarily or permanently banned from the building, and official proceedings may be initiated against them. Any damage resulting from violation of the House Rules is the responsibility of the person who committed the violation or the person responsible for them. If the violation also constitutes a legal offense, the responsible person shall bear the legal consequences and any applicable sanctions.

Compliance with the House Rules is in our shared interest. We kindly request the cooperation of our esteemed guests. Thank you in advance for your understanding and cooperation — we look forward to welcoming you to our events!